Featured Products

Our Return Policy is as follows:

Domestic Orders:
We offer USPS standard shipping (1-7 business day transit time). Delivery options for PO Box addresses, military locations, and expedited carrier options are also available.

Order Processing Time:
Please allow up to 6 business days for us to process your order. All orders processed after 3pm EST will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 3pm EST will continue processing on the following business day.)

Shipping Options:
We offer USPS  shipping for customers shipping domestic and additional carrier options may be available on our website during the checkout process.

Incorrect Shipping Information:
If a package is returned to Eshe Hair Products due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. Eshe Hair Products is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.
Once an order has been submitted, no edits or cancellations can be made.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Lost or Stolen Packages:
Eshe Hair Products is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Eshe Hair Products will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Damaged or Missing Products:
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please submit a ticket  with photos of the damages and necessary information to support your claim and we will be happy to assist you.
Eshe Hair Products reserves 30 days to reship any reported missing or damaged items from the initial shipment date.
All missing & damaged claims must be submitted within 10 days, along with photo evidence (highly suggested) in order to ensure proper resolution.

Items Not in Stock:
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may become back order items. We will take all necessary steps to advise you in a prompt manner if this situation occurs. We will send out all available items and provide a store credit for the items that are currently unavailable. Only send to the address that our customer service provides.

If you wish to return the items to the nearest return address, please contact us and our customer service will reply to you within 24 hours. Refunds will be issued back to the original form of payment that was used to place your order. Please allow 7-15 business days with credit card for your refund to appear. The original shipping fee and insurance are non-refundable. The returns will be made at your own cost. unless a mistake is made by Eshe Hair Products.